For Support at Home providers
Support at Home, from the allied health side.
When you deliver physio, OT or other allied health services under Support at Home, you usually invoice the registered provider rather than the older person. AspireOS keeps those visits, agreements and invoices separate from your NDIS and private work, on the same calendar.
On the file
The program details where the visit is booked.
Level, provider and case manager — right on the funding card.
How it works
Support at Home is one of the eight funding types built in. The funding card holds the person's level, the registered provider you deliver for (AspireOS calls it the care partner) and their case manager, so whoever books the visit sees who is paying.
- Funding is set on each visit, not only on the patient, so one person can have Support at Home and private visits side by side.
- Service agreements drafted from your template and signed online, with a register of who has signed.
- Your word for the people you see: patient, client or participant, on everything they and their provider receive.
Invoices
Invoices to the registered provider, checked first.
Addressed to the registered provider, and held if the agreement isn't confirmed.
How it works
A Support at Home visit's invoice is addressed to the registered provider, not the older person. If your agreement with that provider has not been confirmed on the file, AspireOS flags the invoice instead of sending it.
- A branded PDF tax invoice with dates of service and your own item codes and prices for this funder.
- Billing per visit, weekly, fortnightly or monthly, to suit how each provider wants to be invoiced.
- Overdue Support at Home invoices are chased with the provider, never the older person, and can become a task to call them.
Records
Notes and reports a provider can rely on.
Locked notes and approved reports, with their history kept.
How it works
Every visit has a progress note from your templates, completed and locked, with its history kept. Reports and letters are drafted from the record and only sent after a person approves them.
- SOAP, initial, review and discharge templates, with dictation and AspireAi's draft note for you to review.
- Progress reports built from completed notes, and letters to the provider or the GP sent as letterhead PDFs.
- Upload a provider's remittance or a bank statement and match what was paid against your invoices.
Questions
Questions practices ask
Who does AspireOS send a Support at Home invoice to?
To the registered provider you deliver the service for, recorded on the person's funding card. The older person is named on the invoice as the patient, but the provider is the payer.
What happens if our agreement with a provider isn't confirmed?
The invoice is flagged rather than sent automatically, so nothing goes to a provider you have not confirmed an agreement with. Tick the agreement as confirmed on the funding card once it is in place.
Does AspireOS lodge Support at Home claims?
No. The registered provider claims from Services Australia. AspireOS handles your side: the visit, the note, the agreement and the invoice to the provider.
Can we see Support at Home and NDIS clients in the same practice?
Yes. Funding is set per visit, each funder has its own prices and item codes in your price book, and invoices go to the right payer for each one.
Related reading
Take on Support at Home work without the paperwork
Book a demo to see a Support at Home visit from booking to the provider's invoice, or start free and set it up yourself.