Patient messages & reminders
Every text and reminder, in one inbox.
Appointment reminders go out by text and email at the times you choose, and the replies come back to one inbox laid out like your phone's messages, kept on the patient's record.
The inbox
Two-way text, on your practice's own number.
Every text sent and received, with search and unread counts.
How it works
Reply to a patient or text any Australian mobile, signed with the practice name. Two-way SMS is included on every plan (fair use), with no SMS add-on to buy.
- On the practice's own number, YES confirms the next appointment and STOP turns texts off for that patient.
- Every reminder and reply sits on the patient's record, with its delivery status.
- Emails go out in the practice's name and replies reach your own inbox.
Reminders
Reminders at the times you choose.
By email and text, held back during quiet hours.
How it works
Reminders go out ahead of each visit. One button queues the reminders for every visit tomorrow, and a cancellation raises a task so the slot can be filled.
- Choose the times; quiet hours are respected.
- Recalls list patients whose plan says more treatment but who have nothing booked.
- Overdue invoice reminders go to the right payer, with the PDF attached.
Patient portal
A private link, no password, no app.
Patients see visits, invoices, messages and documents.
How it works
Each patient gets their own link by text or email. It can sit on their home screen like an app.
- Upcoming and past visits, with a request to reschedule or cancel that shows any cancellation fee first.
- Two-way messages with the practice, and letters to download.
- Invoices and receipts, and a way to pay.
- Service agreements signed online.
Questions
Questions practices ask
Is text messaging included?
Yes. Two-way SMS on your practice's own number is included on every plan (fair use), with no SMS add-on to buy.
Can patients reply to confirm?
Yes. A reply of YES confirms the next appointment, and STOP turns texts off for that patient.
Do patients need an app?
No. They use a private link with no password, which can sit on their home screen like an app.
Who do emails appear to come from?
The practice. Patients see your practice as the sender, and replies reach your own inbox.
More of AspireOS
See it with a practice’s worth of sample data.
Open the demo and click around, or get early access and start your own.